About Venue Display Services
We started Venue Display Services because owning an LED display shouldn’t mean navigating it alone. Independent, manufacturer-agnostic, and built by people who’ve known this industry from the inside.
Why VDS?
Venue Display Services exists because of a gap we kept running into from the inside the industry: LED displays are sold by manufacturers and installed by integrators; with service support coming from one or the other. However, after warranty expires (or when a manufacturer exits the market) customers are left to fend for themselves. When something fails, Owners are often routed back through layers of bureaucracy and red tape waiting on parts, waiting on technicians, waiting on answers — all while a screen stays dark.
We built VDS to close that gap. We’re an independent partner focused entirely on what happens after installation: repair, monitoring, lifecycle management, and fast, knowledgeable response that keeps a display running for its full lifespan.
We work across manufacturers, not just one, because a failed module doesn’t care who built it — and neither do we. Our approach combines engineering-level expertise with a single system of record for every asset we touch, so owners always know what’s covered, what’s been serviced, and what’s next.
VDS isn’t trying to be another display manufacturer. We’re trying to be the service partner the industry has been missing — the one you call when it matters, regardless of who installed your screen.
Founder Bio
Donald Szczepaniak
Donald Szczepaniak is a founding partner of Venue Display Services and brings more than four decades of leadership in the display and digital signage industry.
Donald spent 30 years at Panasonic, rising to Executive Vice President of the Panasonic Enterprise Solutions Company, before joining Prismview — a Samsung Electronics company and a leading LED sign and display manufacturer — as President and CEO in 2017. During his tenure, he led Prismview’s growth and deepened its relationships with customers across the U.S. and abroad. As Samsung later integrated Prismview’s commercial teams into its broader display organization, Donald moved into Samsung Electronics’ service organization, serving as Vice President of Service Delivery — overseeing how Samsung supports LED and display customers long after the sale.
That combination — manufacturing leadership paired with hands-on responsibility for service delivery at scale — is rare in this industry, and it’s exactly what makes Don a valuable partner to LED professionals. He’s seen the display business from the manufacturer’s side and from the service desk, and he understands firsthand where the two don’t talk to each other. That perspective shaped VDS’s entire approach: build the service layer the industry actually needs, independent of any one manufacturer’s agenda.
A note from Donald
I spent most of my career on the manufacturing side of this industry — first at Panasonic, then at Prismview / Samsung. I’m proud of the displays we built and the customers we served. But the longer I stayed in this business, the more I kept seeing the same problem develop: support is excellent when a screen goes up, but as time passes the people who depend most on keeping those screens running are often on their own (particularly when the manufacturer exits the market).
When I reflected on the times we were able to build really effective service delivery teams, that problem came into even sharper focus. I saw how much faster, how much more confidently, owners could operate when they had a real partner on the other end of the phone — not a ticket number, not a maze of departments, but people who understood displays and showed up.
That’s why I helped start Venue Display Services. We’re not here to sell you another screen. We’re here to make sure the one you already have keeps working, for as long as it’s supposed to, no matter who built it. If you’ve ever waited too long for a repair, chased down a warranty claim, or wished someone would just tell you the truth about your display’s condition — that’s exactly the gap we built VDS to fill.
I’m proud of this team, and I’m glad to be the partner on the other end of that call.
Donald Szczepaniak
Venue Display Services
Founding Partner